Frequently Asked Questions
Find answers to common questions about our electronics and services
Do your products come with a warranty?
Yes, all Ohsnap electronics include a standard 12-month manufacturer warranty covering defects in materials and workmanship.
Are your devices compatible with both iOS and Android?
Most of our smart accessories and peripherals are designed for universal compatibility. Please check the 'Specifications' section on the product page for details.
How do I update the firmware on my device?
Firmware updates can be performed via the Ohsnap companion app or by connecting the device to your computer and following the prompts on our Support portal.
What should I do if my item arrives damaged?
Please contact our support team within 48 hours of delivery with photos of the damage to initiate an immediate replacement process.
Are batteries included with my purchase?
Most of our rechargeable devices come with internal batteries. For products requiring external batteries, requirements are clearly listed on the packaging and product page.
Do you offer technical support for setup?
Absolutely. We offer live chat support and detailed video tutorials to help you get your new tech up and running smoothly.